SI Safety Intake Desk BioScript case-study MVP

Safety Intake Desk

Potential adverse events often surface inside routine patient-support interactions, where unstructured notes create missing minimum case facts and slow reviewer handoff. Safety Intake Desk fixes that first mile with guided capture, recoverable incomplete drafts, and a cleaner path to qualified PV review.

Workflow demo

Safety Intake Desk

AI-assisted first-mile intake: turn messy source text into a review-ready safety case draft.

Patient Context

program Oncology Support Program (Pilot)
patientRef PAT-REDACTED-1042
reporter Field Nurse (ID: RN-77)
interaction Inbound call, 09:42 ET

AI-Assisted Intake

Start with unstructured source material. The model drafts a structured intake case, and reviewers confirm low-confidence fields before handoff.

Load a sample run to simulate deterministic extraction.

Extracted intake draft

Review model-populated data and confirm uncertain fields before handoff.

Required fields populated: 0 / 4

Required fields trusted for handoff: 0 / 4

Draft has not been saved in this browser.

Saved Incomplete State

Case is retained with timestamp, missing fields, and routed to reviewer queue with "follow-up needed" status.

  • Case: AE-2026-0431
  • State: Draft preserved
  • Missing items flagged for reviewer

Reviewer Queue

Case Patient Priority Status Submitted
AE-2026-0431 PAT-REDACTED-1042 High Needs medical review 10:06 ET
AE-2026-0432 PAT-REDACTED-1098 Medium Follow-up requested 10:21 ET
AE-2026-0433 PAT-REDACTED-0994 Low Ready for handoff 10:40 ET

Follow-up State

  • Confirm concomitant medication list

    Coordinator

    Today 14:00 ET Open
  • Second patient outreach attempt

    Nurse

    Today 16:00 ET In progress
  • Seriousness classification check

    Reviewer

    Today 17:30 ET Closed

Handoff-Ready / Export

Packet PKT-AE-2026-0431 is prepared for Safety Operations Inbox.

  • Structured case payload
  • Verbatim reporter notes
  • Timeline + follow-up log
  • Seriousness triage record

Queued for secure transfer

Audit / KPI Snapshot

Draft completion rate

93%

+8% vs pilot week 1

Median intake-to-review

27 min

-11 min week-over-week

Follow-up closure <24h

82%

+6% this week

Queue >2h (high priority)

0 cases

stable

Open another workflow view

How this works

The workflow stays narrow on purpose: source notes, call transcripts, or emails enter first; a model builds an initial structured draft; reviewers focus on low-confidence fields; and complete, trusted cases exit as handoff-ready packets with visible status and audit context. The heavier rationale, delivery assumptions, and pilot notes live in the appendix.